Kopapa is great for weekend brunch. When you talk about lunch/dinner, it’s not so bad either; it’s trusty enough to recommend for relaxed client lunches and casual enough for substantial pre-game dinner with mates. Few weeks ago, some girl friends and I went here for a long overdue catch up. We’ve not seen each other for months so we decided to go somewhere we can have proper conversation and good food. It turned out to be a tense night.
ME: Can we have the Wagyu beef please?
SERVER 1: Okay, is that it?
ME: Well, we might order some more later.
SERVER 1: It might be useful to order everything now, we are busy
FRIEND 1: No. We’d like to order later.
SERVER 1: Suit yourself *rolls eyes and leaves*
My friends were quite shocked. It was a bit rude. Mid-conversation Server 2 asked us if we are okay. Yet again.
Thankfully, the beef was a palate party. The Aussie Wagyu itself was tender and melt-in-the-mouth. The smoked mash was creamy and well seasoned. The plump field & king oyster mushrooms added to that earthy, meaty flavour and the beetroot horseradish added a zing that tied everything together.
I’m not quite sure if it was us my annoyance, but when we dug into the Jamaican goat & plantain samosa my taste buds seemed to have lost it. The two small samosas (definitely not justifiable for £9) were oily and the goat was dry and overcooked. The raita was bland and I couldn’t taste the plantain. On top of that, Server 2 came back again and asked if everything was okay.
We were really annoyed now. We were certainly no VIPs and we wondered if VIPs ever get this kind of smothering treatment. I decided to tweet Kopapa.
So a lady called Frith came to apologise (explained that the servers we got were probably still under training) and suggested we stay and have the table for the rest of the night. Unfortunately, my friends were really turned off and just wanted to leave to have dessert elsewhere. We asked for the bill and Frith very kindly gave us the wine for free. Result, indeed, but in a rush to get out, we ended up paying the service charge.
I did have an afterthought though: majority of punters don’t challenge the “optional” or “discretionary” 12.5% service charge for various reasons but when you get bad service and complain about it, shouldn’t this be automatically taken off your bill? I’ve heard stories of people refusing to pay this only to be greeted by excuses and sighs and eye rolls from servers (who would sometimes call their managers who would give more excuses). But then so what?
People are paying so much for food (sometimes more than they should) these days and they expect good value for money as they think they are paying for a good time. If you work in the service industry, surely you’d understand that whilst a huge fraction of any customer’s dining affair is about what they consume, another huge fraction of it relies so much on the service and the experience (your responsibility).
Despite the experience, I still like Kopapa – their menu is quite exciting so I know I’d be back (but more likely for weekend brunch).
32-34 Monmouth St, Seven Dials, Covent Garden, London WC2H | +44 (0)20 7240 6076
Ave spend pp: £45